Certifications for better India

B D Narayankar

IT IS not money alone that makes a company distinctive from others. What’s the use of money when you have the dumbest of workforce at your disposal? Good and efficient employees play a stellar role in taking a company to new heights. This is also true for BPO companies, and Hero Mindmine Institute (HMMI), a leading training and consulting organization, is committed to help India achieve that and it is doing so with the help of BPO Certification Institute (BCI).

HMMI has been in the training business from 2000 and has trained over 2, 25,000 people. It has trained people in IT, ITeS, banking, insurance, automobile, retail, white goods, telecommunication and various PSUs.

On the flipside, BCI offers the entire range of human competence certifications for BPO aspirants—right from fresh agents to business leaders. Each of these certifications is based on nine master standards. Employees are assessed on 21 different skills areas and then evaluated for the suitability of a certification award.

At the end of the training session at one of the nine HMMI training centres, BPO aspirants who have applied for these certifications will be issued globally-accepted BCI certificates, which will open up the floodgates of better job opportunities the world over. Not only this, even the $12-billion Indian BPO industry will benefit from the certification. It will help BPO industry graduate to the next level of competitiveness, as it will get competent and best of talents, across the globe. "Only better systems and competent employees can take Indian BPO to new levels and HMMI is working towards that end," HMMI Business Head A W George said.

The cost of the programme varies from Rs 15,000 to 35,000, including certification and the number of hours would vary from 180 to 230. The certification programmes are CIP (Certified Customer Interaction Professional), CBTS (Certified BPO Team Lead Specialist) and CCIS (Certified Customer Interaction Specialist), among others. HMMI has earlier developed two fresh agent development programmes—BReady and BPOPassport, through which aspiring BPO talents are trained.

These certifications are available at over 150 centres of Hero Mindmine across 170 locations in India. "The real utility of the BCI CCIP certification for BPO freshers, is that it covers domains other than call centres and contact centres and therefore, a CCIP-certified fresh talent is fit for hiring across most types of BPOs," George stated.

"Global BPO certifications have always been well accepted in India and like in the West, are expected to create that necessary bottom line on people-quality consciousness," he added. So far, companies such as Interlace, IBM-Dash, WNS, vcustomer, Keane worldzen, Omnia BPO solutions and Dell, have expressed interest on the certification scheme.

Source: Meri News